We hope to answer all of your questions here. If not please feel free to call us on 07956265019 for help. Alternatively, you can email us on our contact page.
We cover the whole of London, any postcode within the M25.
At Agency Clean we provide all of the following services.
Yes, all our staff are covered by our Public liability insurance.
We don’t tie you up into minimum term contracts for using our service just a fixed hourly fee.
No there are no hidden costs, we charge a fixed hourly fee per a person, per a property.
We guarantee that if you are not satisfied with our work, we will continue to clean until you are happy with the job. We can also arrange to come back and redo the cleaning FREE of charge. As long as you report your problem to us, within 24 hours we will do whatever it takes to get the problem resolved.
We carry out thorough reference checks, we also have an extensive training program to make out our quality standards are being met.
You will have the same cleaner each time, who will be looking after your home every visit. we will not replace your cleaner unless this is a request made by yourself. The only time we will send a replacement is if your regular cleaner is off sick or on holiday. However, we will inform you well in advance.
Yes, you can issue a set of keys to us, this way you don’t have to wait for the cleaner at home.
Yes, we guarantee you a replacement, also we will inform you in advance.
Yes, however, we can’t guarantee the same cleaner each month.
Yes, the minimum requirement is 3 hours, per a visit.
We will do our best to provide you with the same cleaner. This is dependent on the area you are relocating too.
No, only when you use our service.
Yes, we do, also there is no additional charge for this.
No, we don’t charge for transport, holiday pay etc. we only charge you for the service that you use.
We accept PayPal , Cash or BACS.